Refund policy

At Bellmont, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not fit, we are here to help.

1. Returns & Exchanges

We accept eligible returns or exchanges within [7 days] of delivery.

To be eligible for a return or exchange, the footwear must:

  • Be unused and unworn.
  • Be in its original condition.
  • Be returned with the original shoe box and packaging.
  • Include all original tags, accessories and inserts, if applicable.
  • Not have any marks, stains, scratches, creases or signs of wear.

For hygiene and product-quality reasons, worn or used footwear may not be eligible for return or exchange, except where the product is defective or incorrectly delivered.

2. Size Exchange

If the footwear does not fit, you may request a size exchange within [7 days] of delivery, subject to availability.

The footwear must be:

  • Unworn.
  • In original condition.
  • Returned in the original packaging.
  • Free from dirt, scratches, creases or other signs of use.

Size exchanges are subject to stock availability.

If the requested size is unavailable, we may offer an alternative solution according to our applicable return policy.

3. Damaged or Defective Products

If you receive footwear that is damaged or defective, please contact us within [48 hours / 3 days] of delivery.

Please provide:

  • Order number
  • Customer name
  • Contact number
  • Clear photographs of the footwear
  • Photographs of the packaging
  • A description of the issue
  • Unboxing video, if available

After verification, Bellmont may offer a replacement, exchange or refund, as applicable.

4. Incorrect Product

If you receive a different product, size, colour or design from what you ordered, please contact us as soon as possible.

Do not wear the product. We will review the issue and arrange the appropriate resolution.

5. Non-Returnable Products

Returns or exchanges may not be accepted for:

  • Used or worn footwear.
  • Footwear with dirt, stains or visible wear.
  • Footwear damaged after delivery due to customer use.
  • Products without their original packaging.
  • Products returned after the applicable return period.
  • Products altered or modified by the customer.
  • Products specifically marked as non-returnable.

6. Refunds

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

7. Return Shipping

[Choose the option that applies to Bellmont:]

  • Return shipping is free for defective, damaged or incorrectly delivered products.
  • Customer-initiated size exchanges may be subject to applicable shipping charges.

8. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been shipped, cancellation may no longer be possible.

9. How to Request a Return

To request a return or exchange, contact:

Bellmont
Email: [support email]
Phone/WhatsApp: [phone number]

Please include your order number in your message.